Frequently Asked Questions

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Products

What are the functions and differences between the "Punch Down Tool Kit with 110 and 66 Blades, Mini Wire Stripper, Multi Function Cut and Keystone Punch Down Tool"?

The one on the left is a 66 cutter head, and the one on the right is a 110 card cutter head. The principle of the two clamping heads is the same, the function of crimping and trimming. The only difference is that the specifications of the crimping module and the patch panel are different, there are 66 and 110 types.

What material is "HDMI Mini Adapter Gold Plated Mini HDMI to HDMI Connector"?

Black body: PVC, ABS with metal connection part

Simply return it within 30 days for an exchange.

In order to guarantee your rights, we all use Amazon logistics.

What is the resistance of "RG6 Connector Coaxial Female to Female Coupler F Type Coaxial Cable Connector", 50 ohms or 75 ohms?

75+/-3Ω.

"Rg6 coaxial cable connector" could these extenders be used to connect multiple coaxial cables; both indoors/outdoors?

"Rg6 coaxial cable connector" could these extenders be used to connect multiple coaxial cables; both indoors/outdoors?

Can the tool of the Koln module crimp C265?

No, 110 tools are suitable. Cologne tools are generally suitable for British and German modules.

How long is the warranty period of the product?

Simply return it within 30 days for an exchange.

Shipping

Which countries do you ship to?

We support shipping to U.S.A./France/Germany/Italy/Spain/UK/Netherlands/Canada/Japan/Sweden. If you are in other countries, please contact us.

How long does delivery take?

It depends on different regions. On average, it takes 8-12 days to deliver in the United States. For other regions, you can directly contact us for the specific shipping time.

How long will it take to arrange delivery?

Products in stock will be shipped the next day after payment; while customized products depend on the production schedule.

How will my package be shipped?

We have a variety of shipping methods, such as Amazon, 4PX, UPS, etc. Depending on your address we will choose the most appropriate logistics method.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is on the way.

Warranty

How long is the warranty?

We will provide you with a warranty for 12 months from the date of order.

How to get after-sales service?

You can contact us by email or chat with us, our after-sales team is willing to help you.

What if I don't know how to operate it?

If you feel confused about how to operate and install our products, please contact us via e-mail or find tutorial videos on our YouTube. Here is our YouTube: https://www.youtube.com/channel/UCPSB6UVAiJTeQCPuYi026LA.

What if the product I received is defective?

VCELINK has a strict quality inspection before delivery. If you receive a defective product, please contact us timely. We will refund or send another one for you!