Refund Policy
What is your 30 days refund policy？
- VCELINK offers a refund or exchange within the first 30 days of your purchase. If 30 days have passed since your purchase, non-quality issues cannot be returned or exchanged.
How quickly can I receive my refund?
- Refunds will be processed within 1-3 business days after we confirm the problem.
In What circumstances can I return the item?
- If the product does not satisfy you, or you do not need it, you can return it to our warehouse, but shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The customer must bear the shipping back costs for non-quality problems.
Who will pay the shipping cost for the refund?
- For quality-related warranty claims, VCELINK is responsible for shipping costs.
For non-quality-related warranty claims, the buyer is responsible for shipping costs for both sides.
How to initiate a refund or exchange?
- First, you need to contact us, our after-sales specialist will confirm the problem with you and deal with it for you.
What if I have not received a refund?
- If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@vcelink.com.
What is the refund steps?
- 1. Send us your order number and specific questions via email/contact us page;
2. After-sales specialist confirms the problem and he will provide you with our return address;
3. Return the product to the address;
4. Complete the refund.
What to pay attention to when returning goods?
- Returns must include all accessories;
Items must include original packaging;
Returns may be rejected if items do not meet the above requirements.